Frequently Asked Questions
Everything you need to know about our handcrafted Italian sneakers.
Where are Koio shoes manufactured?
Every pair of Koio sneakers is handcrafted in the Marche region of Italy using traditional techniques and premium locally sourced leathers.
How do I find my correct size?
Our sneakers generally run true to size. If you are between sizes, we recommend sizing down for a snug, comfortable fit as the leather will stretch slightly over time.
What is your return policy?
We offer free returns and exchanges on all unworn items in their original packaging within 30 days of delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How should I care for my leather sneakers?
We recommend using a damp cloth for light cleaning and a premium leather conditioner every few months to maintain the suppleness and longevity of the hide.
Are your materials sustainably sourced?
Sustainability is at our core. We use LWG-certified leathers and focus on regenerative farming practices to ensure our environmental impact is minimized.